Try these troubleshooting steps for crashing or freezing:

Android：

•　Make sure you are running the latest Android operating system version on your device.

•　Free up your device memory by closing apps running in the background.

•　Increase your storage memory by deleting files/apps from your device you no longer need.

•　Restart your device.

iOS：

•　Make sure you are running the latest version of iOS on your Apple device.

•　Free up your device memory by closing apps running in the background.

•　Restart your device.

This game requires a stable internet connection. If the game is stuck loading or you have having other connectivity issues, please try the following troubleshooting tips:

1. Restart your router (Turn off power then unplug. Plug back in, turn on the power and try reconnecting)

2. Move your router. Depending on your router's range, objects like thick walls can interfere with the signal.

3. If you are using a wireless connection, check your router configuration and make sure the port 8443 is open.

4. Contact your service provider for further information.

5. Try another internet connection. We recommend playing over wireless (wifi) connection.